Your Mobile App for NiCE CXone
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Mobile One for NiCE CXone is the Mobile App that allows you to handle voice interactions via NiCE directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of NiCE CXone for your mobile workforce. Available for iOS and Android
25K+
Onboarded users
5.0
Average rating out of 5
Accross all our solutions on several CCaaS platforms
Benefits
The power of NiCE CXone on Mobile
BENEFITS
Unified communication beyond contact center walls
Extend NiCE CXone beyond the contact center and unlock your field force's potential. Scale communications confidently, elevate customer satisfaction, and ensure every interaction, from contact center to field and beyond, reflects one consistent, professional voice.
BENEFITS
Eliminate customer blindspots
Get a grasp on what your teams are doing and what your customers are thinking. The world of customer communication beyond your contact center is often a blind spot, excluded from AI model training and not subject to any oversight. Mobile One allows you to take control of your field force and their daily customer communications, all within NiCE CXone.
Industry use cases
Mobile One provides benefits in almost every industry. Key industries highlighted below.
Financial services
Gain industry compliance by recording all interactions for private bankers, relationship managers and branch workers.
Healthcare
Plug your field doctors and nurses into your CCaaS, ensuring patients receive the right care at the right time.
Insurance
Take control over your customer communication by onboarding your claim handlers and insurance experts in the field.
Automotive
Get your salespeople, showroom workers and service center on NiCE to stay close to your customer at any time.
Retail
Empower your retail shop workers to take calls when it's quiet in the shop or help local customers with a product question.
Utilities
Save costs by onboarding your field technicians to efficiently communicate with customers and the central teams.
CRM integrations
Ensure your mobile workforce gets the context they need to quickly and efficiently handle interaction.
Pricing that’s simple, predictable, and all-in.
Monthly subscription pricing on a concurrent basis including support. Minimum 10 users. All billing and contracting processed through AWS marketplace.
